Terms of Use

Table of Contents

1. Account Registration and Security
2. Services Description
3. Fees and Payment
4. Term and Termination
5. User Conduct and Restrictions
6. Intellectual Property Rights
7. User Content
8. Disclaimer of Warranties
9. Limitation of Liability
10. Indemnification
11. Modifications to Terms and Services
12. Governing Law and Dispute Resolution
13. Miscellaneous Provisions
14. Contact Us

1. Account Registration and Security

1.1 Account Creation

To access certain features of the Services, you may be required to register for an account. When you register, you agree to provide accurate, current, and complete information and to update this information to maintain its accuracy.

1.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Create a strong, unique password
• Keep your account credentials secure
• Notify us immediately of any unauthorized use of your account or any other breach of security
• Ensure that you log out from your account at the end of each session when accessing the Services from a shared computer

1.3 Account Access

We reserve the right to disable any user account if, in our opinion, you have violated any provision of these Terms or if your account shows signs of suspicious activity.

2. Services Description

2.1 On-demand Sandbox Environments

VaultSandbox provides on-demand sandbox environments for development, testing, and quality assurance purposes. Our Services include:

• Provisioning of complete environment infrastructures
• Snapshot and restore functionality
• Cost control mechanisms
• API-first automation capabilities
• Pre-configured templates for popular technology stacks
• Ephemeral environment management

2.2 Service Levels

Service levels, including availability commitments and support response times, are detailed in our Service Level Agreement (SLA), which is incorporated into these Terms by reference. The current version of our SLA can be found at SLA and Guarantees.

2.3 Modifications to Services

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

2.4 Beta Services

We may offer certain Services as "beta" or "preview" versions. These Services are still in development and may contain bugs or errors. We provide beta Services "as is" without warranty of any kind, and we may discontinue beta Services at any time without notice.

3. Fees and Payment

3.1 Subscription Fees

The fees for our Services ("Subscription Fees") are listed on our website or as agreed upon in a separate written agreement. We reserve the right to change our Subscription Fees at any time, with notice provided at least 30 days in advance for existing customers.

3.2 Payment Terms

You agree to pay all Subscription Fees in accordance with the payment terms specified on our website or in your agreement. Unless otherwise stated:

• All fees are quoted in Euro (EUR)
• Payments are due in advance for the applicable subscription period
• Subscription Fees are non-refundable except as expressly provided in these Terms
• You are responsible for any applicable taxes in addition to the Subscription Fees

3.3 Usage-Based Billing

Some aspects of our Services may be billed based on actual usage. For usage-based billing:

• Usage is calculated according to the metrics specified in your subscription plan
• We provide tools for monitoring and controlling your usage
• You are responsible for any usage charges incurred, even if such usage was not authorized by you
• We will provide detailed usage reports for billing transparency

3.4 Free Trial

We may offer free trials of our Services. At the end of the free trial period, you will be automatically billed for the subscription plan you selected unless you cancel before the trial period ends.

3.5 Late Payments

If your payment is overdue, we may suspend your access to the Services after providing notice and a reasonable opportunity to resolve the payment issue. We reserve the right to charge late fees on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less.

4. Term and Termination

4.1 Term

These Terms will remain in effect until terminated by either you or us as described below.

4.2 Termination by You

You may terminate your account and these Terms at any time by:

• Providing written notice to us
• Canceling your subscription through your account settings

Termination will be effective at the end of your current billing cycle, and you will not receive a refund for any fees paid in advance.

4.3 Termination by Us

We may terminate or suspend your account and these Terms at any time, with or without cause and with or without notice, for conduct that we believe violates these Terms or is harmful to other users of the Services, our business, or third parties, or for any other reason.

4.4 Effect of Termination

Upon termination:

• Your right to access and use the Services will immediately cease
• We will delete your sandbox environments according to our data retention policy
• Any outstanding payment obligations will become immediately due
• Provisions that by their nature should survive termination shall survive, including intellectual property rights, warranty disclaimers, indemnity, and limitations of liability

5. User Conduct and Restrictions

5.1 Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:

• In any way that violates any applicable law or regulation
• To engage in any activity that interferes with or disrupts the Services (or the servers and networks connected to the Services)
• To attempt to gain unauthorized access to any part of the Services, other accounts, or any system or network connected to the Services
• To conduct penetration testing or security assessments of our infrastructure without our express written permission
• To transmit any malware, spyware, adware, or other malicious code
• To send unsolicited communications, promotions, or advertisements
• To harvest or collect personally identifiable information from others

5.2 Sandbox Environment Restrictions

When using our sandbox environments, you agree not to:

• Use the environments for production workloads or to store sensitive production data
• Use the environments for cryptocurrency mining or other computationally intensive operations unrelated to development or testing
• Attempt to circumvent resource limits or quotas
• Attempt to circumvent the cost control mechanisms
• Use the environments to launch attacks against other systems
• Use the environments to process or store regulated data (such as PHI under HIPAA) without prior written agreement
• Share access credentials with unauthorized users

5.3 Resource Usage

You agree to use the computing resources provided by our Services responsibly. We reserve the right to limit or throttle your usage if, in our sole discretion, your usage pattern shows signs of abuse, excessive consumption, or potential harm to other users or our infrastructure.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Services, including all content, features, and functionality, are owned by VaultSandbox, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 License to Use Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

6.3 Restrictions

You agree not to:

• Copy, modify, create derivative works, reverse engineer, decompile, or disassemble any portion of the Services
• Remove any copyright, trademark, or other proprietary notices from the Services
• Use any data mining, robots, or similar data gathering or extraction methods
• License, sublicense, sell, rent, lease, transfer, assign, or otherwise commercially exploit the Services
• Access the Services to build a competitive product or service

6.4 Feedback

If you provide any feedback, suggestions, or ideas about the Services, you grant us an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use such feedback for any purpose without compensation to you.

7. User Content

7.1 Your Content

You retain all rights to any content, data, code, or materials that you upload, store, or process using our Services ("User Content"). You grant us a limited license to store, process, and display your User Content solely to the extent necessary to provide the Services to you.

7.2 Responsibility for User Content

You are solely responsible for your User Content and the consequences of uploading, publishing, or otherwise making it available. You represent and warrant that:

• You own or have obtained all necessary rights and permissions to use and authorize us to use your User Content
• Your User Content does not violate any third-party rights, including intellectual property rights and privacy rights
• Your User Content complies with these Terms and all applicable laws and regulations

7.3 No Monitoring Obligation

We do not monitor or control User Content and have no obligation to do so. However, we reserve the right to review, remove, or disable access to any User Content that, in our sole discretion, violates these Terms or applicable law, or is otherwise objectionable.

7.4 Backups

While we implement reasonable security measures to protect User Content, you are responsible for maintaining your own backups. We recommend using our snapshot functionality for critical environments and data.

8. Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OR OUR SLA, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

VAULTSANDBOX DOES NOT WARRANT THAT:

• THE SERVICES WILL FUNCTION UNINTERRUPTED, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION
• ANY ERRORS OR DEFECTS WILL BE CORRECTED
• THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
• THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VAULTSANDBOX, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE SERVICES.

UNDER NO CIRCUMSTANCES WILL VAULTSANDBOX BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VAULTSANDBOX ASSUMES NO LIABILITY OR RESPONSIBILITY FOR:

• ERRORS, MISTAKES, OR INACCURACIES IN THE SERVICES
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND ANY PERSONAL INFORMATION STORED THEREIN
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES
• BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICES
• LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES

IN ANY CASE, OUR AGGREGATE LIABILITY UNDER THESE TERMS SHALL BE LIMITED TO THE AMOUNT YOU HAVE PAID US IN THE LAST 12 MONTHS, OR €100, WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

10. Indemnification

You agree to defend, indemnify, and hold harmless VaultSandbox, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your User Content
• Your use of the Services
• Your violation of any third-party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right

This defense and indemnification obligation will survive these Terms and your use of the Services.

11. Modifications to Terms and Services

11.1 Modifications to Terms

We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will notify you by email or by posting a notice on our website prior to the changes becoming effective. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes.

11.2 Modifications to Services

We reserve the right to modify, suspend, or discontinue the Services (or any part thereof) at any time, with or without notice. Any material changes to the functionality or features of the Services will be communicated to you in advance.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Latvia, without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the Rules of the Latvian Chamber of Commerce and Industry, which Rules are deemed to be incorporated by reference into this clause.

• The number of arbitrators shall be one.
• The seat, or legal place, of arbitration shall be Riga, Latvia.
• The language to be used in the arbitral proceedings shall be English.

12.3 Injunctive Relief

Notwithstanding the foregoing, we may seek injunctive or other equitable relief to protect our intellectual property rights or confidential information in any court of competent jurisdiction.

13. Miscellaneous Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy, SLA, and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and VaultSandbox concerning the Services.

13.2 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of VaultSandbox.

13.3 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

13.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. We may assign or transfer these Terms, at our sole discretion, without restriction.

13.5 Relationship of the Parties

Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, or employment relationship between you and VaultSandbox.

13.6 Force Majeure

We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, epidemics, pandemics, or shortages of transportation facilities, fuel, energy, labor, or materials.

13.7 Notices

Any notices to us must be sent to the address specified in the Contact Us section. We may provide notices to you via email to the address associated with your account, or by posting notices on our website. Notice will be deemed given 24 hours after email is sent or notice is posted.

13.8 No Third-Party Beneficiaries

These Terms do not confer any third-party beneficiary rights.

14. Contact Us

If you have any questions about these Terms, please contact us at: